Customer service
Eurotunnel selects Alca-Lu to modernise communications infrastructure
Eurotunnel has selected Alcatel-Lucent to modernise the communications infrastructure in the Channel Tunnel.
Alcatel-Lucent will deploy its GSM-R solution across the entire Eurotunnel network, in a bid to improve voice and data communications for operations staff and enable better service for customers. The company will also provide a set of professional services including end-to-end integration, deployment, [...]
STC selects Motive technology
Motive, a provider of digital life management solutions for fixed and mobile broadband services and an Alcatel-Lucent company, has been selected by STC (Saudi Telecom Company), a telecommunications carrier in Saudi Arabia, to deliver its High Speed Internet ServiceView solution.
The solution offers a unified customer care environment aimed at providing end-to-end visibility and control of [...]
Airtel launches m-commerce service on voice
Bharti Airtel, an integrated telecom services provider headquartered in India, has launched its m-commerce service – ‘Mchek on Airtel’ on the voice platform. This service enables use of voice (IVR) for m-commerce transactions for all Airtel mobile customers. The customer has to call 543219 to access the service which is toll free.
The new service will [...]
America Movil, Nokia to bring mobile e-mail to Latin America
America Movil and Nokia has signed an agreement to bring a “top-of-the-line messaging experience” in multiple devices to customers in Latin America.
Through this agreement, the Nokia Messaging solution will be available to America Movil customers in seven countries before the end of the year.
Through Nokia Messaging, America Movil customers will be able to aggregate and [...]
